Myntra Return & Exchange Policy (2026)
Last verified: September 2026 · Plain-English breakdown of Myntra's return, exchange, & refund rules
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📋 Quick Summary
14 days
Apparel & Footwear
7 days
Jewellery & Watches
Instant
Myntra Credit Refunds
Myntra recently updated its policy, reducing the standard return window from 30 days to 14 days for most fashion items. They have also introduced stricter quality checks, including the Tag Loop, to prevent wardrobing (wearing and returning).
⏱️ Return Windows by Category
The return window is counted from the date of delivery.
| Category | Window | Type | Notes |
|---|---|---|---|
| Fashion & Apparel | 14 days | Return / Refund | — |
| Footwear & Bags | 14 days | Return / Refund | — |
| Jewellery & Watches | 7 days | Return / Refund | Luxury may be 3-7 days |
| Electronics | 7 days | Replacement only | No refund available |
| Express/Flash/Clearance | 3 days | Return / Refund | Can be non-returnable |
| Intimate Wear (Bottoms) | — | Non-returnable | Hygiene reasons |
| Beauty & Grooming | — | Non-returnable | — |
🔄 Exchange Policy
Style Exchange
- Exchange for an entirely different product or category.
- If the new item costs more, you pay the difference.
- If it costs less, the balance is refunded.
Simultaneous Hand-in-Hand
- Delivery agent brings your new item and picks up the old one in a single visit.
- Turnaround is typically 2-5 days (vs 5-8 days for standard two-step).
- Requires doorstep OTP and quality check.
🛡️ The Tag Loop & Inspections
Myntra is aggressive about preventing return fraud and "wardrobing". They employ rigorous checks:
- 🏷️The Tag Loop
A tamper-evident plastic seal with a barcode placed in an impossible-to-conceal location. If this loop is broken, cut, or retied, your return will be instantly rejected.
- 👃Doorstep Olfactory/Physical Check
The agent will check for perfume smells, sweat stains, and signs of wear right at your door.
- 🏭Warehouse Quality Check (Tier 2)
Even if the item passes the doorstep check, the warehouse checks for fabric stretching, wash signs, and label tampering. If it fails here, the item is shipped back to you and the refund is cancelled.
👗 Try & Buy Feature
Available in metro and Tier-1 cities, Try & Buy allows you to physically try items before committing:
- The agent delivers the package and waits for 10-15 minutes while you try it on.
- Max limit is 3 items per order.
- A nominal fee of ₹19-₹49 applies.
- Pro Tip: Even if you keep the items after the agent leaves, you still retain your standard 14-day return rights!
🚫 Non-Returnable Items
- ✕Innerwear bottoms & lingeries sets
- ✕Swimwear, socks, and hosiery
- ✕Beauty, cosmetics & grooming
- ✕Precious jewellery & pierced earrings
- ✕Altered or tailored items
- ✕Free gifts and samples
💰 Refund Timelines & Fees
| Refund Method | Timeline |
|---|---|
| Myntra Credit | Instant (up to 2 hours) |
| UPI | Within 24 hours (usually 2-4 hours) |
| COD to Bank Account | 1-3 business days |
| Credit / Debit Card | 3-5 business days |
| Net Banking | 4-7 business days |
⭐ Myntra Insider Rules
- SuperCoins earned on a purchase stay locked until the return window expires.
- If you forfeit your return window to unlock points early, you permanently lose the right to return that item.
- Elite/Icon tier Insiders get priority support, but they do not get extended return windows.
- Consistent high returns will lead to your Insider tier being revoked.
❓ Frequently Asked Questions
What happens if my item fails the warehouse quality check?
If the item fails the Tier 2 warehouse check (e.g., wash signs, stretched fabric), Myntra will ship the product back to you and cancel the refund.
Can I exchange an item for a different size?
Yes, you can do a standard size exchange, or use the Style Exchange feature to swap it for a completely different item.
Why am I being charged a convenience fee on my orders?
Myntra tracks the Return-to-Order ratio for all accounts. If you have a history of returning a large percentage of your purchases, Myntra dynamically applies a non-refundable convenience fee (₹199-₹299) to your account to offset reverse logistics costs.
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This guide is provided for informational purposes by Reclaim (getreclaim.in) and is not affiliated with or endorsed by Myntra. Policies may change without notice. Always verify the return policy on the Myntra app or website before making a purchase. Last verified September 2026.